F.A.Q.
ORDERS AND SHIPPING
Where are you located in?
Atelier Confetti Mill is located in Hochelaga-Maisonneuve district of Montreal. All our products are shipped from this address: 4799 Ste-Catherine Est, Montréal, Québec, H1V 1Z5.
Do you have a brick & mortar space?You can visit us at our location in Hochelaga-Maisonneuve, and you can see the Stockists page to discover stores carrying our goods. You can always contact us if you would like a private meeting.
How do I place an order?
To place an order, simply select the desired item, and press the “Add to cart” button. After that, select the “Check out” option; you will then be redirected to the payment page, where you are invited to put payment information, and your order will be placed!
Where do you deliver?
We are pleased to inform you that we ship worldwide; wherever you are in the world, we will be able to send you your order.
Is shipping free?
You can benefit from free shipping on orders over 125$ with the code SHIPPINGOFF for Canada and USA residents only!
Do you offer gift wrapping?
Absolutely! Just ask us to do so when ordering, and it will be a pleasure for us to provide you with a beautiful gift wrapping!
PRODUCT
What is linen?
Linen is the fabric woven from the fibers of the flax plant. This millennial textile has been used by ancient civilizations since its first discovery — around 36 000 years ago — and has proved to be of many uses! Hypoallergenic, absorbent and eco-friendly, linen will keep you cool during summer and warm during the colder seasons.
Where do your fabrics come from?
The majority from Turkey, but we also work with several manufacturers from Europe.
Your products are made in Turkey or Canada?
Both! All linen products (kitchen accessories, tablecloths, aprons, napkins, etc) are made in Montreal. The other accessories are made by local craftspeople in Turkey. Özge designs these products with collaboration of local artisans who then start the production process.
Do you make custom orders?
As we are a small team and already very busy with current workload, unfortunately we do not make custom orders. However, we invite you getting in touch with us, if we find a moment, we would love to make it possible for you.
My bath towel doesn't absorb much water, is it normal?
No! Please note that they will become absorbent after a few washing. The more you use and wash them, the more absorbent they will become.
What is the OEKO-TEX certification?
OEKO-TEX is a label certifying that the different textiles and fabric you buy have been tested, and contain no toxic products harmful to health or the environment! We are proud to use only OEKO-TEX certified linen for the creation of our products, so you can be sure that what you purchase is good for you and your loved ones.
How is linen different from other fabrics?
In addition to being hypoallergenic, antibacterial and resistant to odors, this eco-friendly fabric with many virtues has been adored for millennials for its durability. To learn more, visit our blog post that outlines the 10 reasons to use linen goods at home!
What is linen's lifespan?
Your linen items can last you a lifetime! Indeed, the more you wash the linen, the more supple it will become and become softer. Its resistant fibers also contribute to its longevity.
How is linen made?
Linen is made from fibers derived from the stems of flax plants. When processed, they are transformed into linen fabric, which can then be uses to create long-lasting home goods such as tea towels, clothing, napkins, tablecloths. etc.
PAYMENT
What are installments by Klarna?
Klarna is a payment method that allows you to divide the costs of your purchases into 4 equal payments. You can use it by adding items to your cart, then select the Klarna payment at the cashier and enter your credit or debit card information. Your first payment is made when the order is processed. The other 3 are automatically debited every two weeks.
Can I purchase gift cards?
Absolutely! We are delighted to offer gift cards for $10, $25, $50 and $100. Find all the details here.
Are there any major sales events?
We do organize sales a few times in the course of a year, or even occasional discounts! To stay tuned for these events, subscribe to our newsletter and Instagram account!
RETURN AND EXCHANGES
What are the return policies?
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What are the exchange policies?
If you are not fully satisfied with your order, please contact us so that we can consider the various solutions. At Atelier Confetti Mill, we care about feedback and requests from our customers, because we want our products to remain functional and beautiful for a very long time. Please note that while we do our best to accurately display the colours of the products, each screen makes them slightly different. If in doubt, it is possible to purchase fabric samples.
What are the conditions of return?
For Canadian orders, please contact us within 14 days of delivery for online orders or 14 days of purchase for in person transactions. Items should be sent in 30 days of delivery for online orders or 30 days of purchase for in person orders.
CARE
How do I remove tenacious stains on linen?
Whether you linen cloths are stained with wine, sweat, chocolate, beeswax, ink or grease, do not throw it away! Read our blog post that will surely give you a ton of tips on how to naturally remove different types of stains!
How do I take care of my Confetti Mill products?
LINEN
Machine wash up to 40.
Do not bleach.
Do not tumble dry.
Do not iron.
WOOD
Do not soak in water. Do not leave under direct sunlight for long exposures. Wash with a mild detergent and dry afterwards. From time to time, depending on your usage, you can sand the wood with a 600 grit sandpaper and then oil with olive or mineral oil. This will extend the life of your wooden piece.
MARBLE
Contact with acids, like vinegars or lemons is not recommended.